Terms, warranty and returns
Last updated: October 31, 2026
This is a translation for your convenience. If there is any difference, the Spanish version prevails.
Up to lifetime warranty
On selected games: games that show Lifetime warranty on their page have a warranty with no expiration date.
All other games have a 30-day warranty. Before you buy you can see which warranty each game has, and the delivery message says so too.
The conditions of each warranty are in section 5.
These terms explain how buying at R1 Games works, what you receive and what warranty you have. By placing an order you accept them. If you have questions, message us before you buy.
Seller: Kevin Santiago Quiñones Gonzalez, individual, Cali, Colombia.
WhatsApp: +57 317 603 5545. Email: sntiajoforex@gmail.com
1. What we sell
We sell access to digital PlayStation games and memberships, and Xbox memberships, through accounts that we deliver to you with their email and password. In these cases the game or membership stays on the account we give you and is not transferred to your own user.
PC (Steam) games and Xbox games are sold as a digital code: we send you a code that you redeem on your own Steam or Xbox account, and the game stays on your account forever. Each game in the store shows whether it is an account or a code.
Primary account
You activate it as the primary console on your PlayStation. You play with your own user, with or without internet.
Secondary account
You sign in with the account and play with it, without activating it as primary. You need internet to play.
Important. R1 Games is not affiliated with Sony Interactive Entertainment. PlayStation, PS4 and PS5 are trademarks of their owners. Sharing an account between several consoles is not an official Sony service, and Sony may limit or suspend accounts under its own rules. That is why we give you the warranty in section 5 and ask you to follow the usage rules in section 7.
2. Purchase and payment
- Choose your games and the account type (primary or secondary) and add them to your cart.
- Enter your details and confirm the order. WhatsApp opens with the summary. If you choose to pay online, you sign in with your email and pay with Wompi (see below).
- We send you the details to pay by bank transfer. Your order is held for 60 minutes; if we don't receive the payment in that time, it is cancelled automatically and the slots are released.
- We verify the payment and deliver your account on WhatsApp.
Prices are in Colombian pesos (COP) and include everything you pay: there are no shipping costs. Coupons are applied to the total before you confirm the order.
Two ways to pay. When the store offers online payment, each game and your cart show two prices before you pay: the online price (card, PSE, Nequi and other methods, with Wompi) and the price with the direct payment discount, if you order on WhatsApp and pay us by bank transfer. You only pay the price you see when you confirm.
Online payment. To pay online you sign in with a code we send to your email. The payment is processed by Wompi: we never see or store your card details. Your order is held for 60 minutes and we deliver it on WhatsApp once Wompi confirms the payment was approved. We may ask for additional details before delivering if the payment is under review.
Payment verification. Before delivering we check that the payment has been credited. If something doesn't match (for example, the name or the amount), we may ask you for the receipt or additional details. If we can't verify the payment, we don't deliver the order and we refund whatever you paid.
3. Delivery
We deliver the account's email, password and instructions on WhatsApp, usually a few minutes after verifying the payment and in any case within the following 24 hours. Some games are prepared for you after we verify the payment: in that case we tell you the delivery time when you confirm your purchase on WhatsApp. If for any reason we can't deliver within 24 hours, you can cancel and we refund the full amount. For pre-orders, delivery happens when the game is released. Check the account as soon as you receive it and let us know right away if something doesn't work.
4. How to know which warranty your game has
| Warranty | Which games | Duration | Money refund |
|---|---|---|---|
| Lifetime | Only games marked «Lifetime warranty» | No expiration date, as long as R1 Games is operating | Only in the first 30 days |
| 30-day warranty | All other games | 30 days from delivery | Within 30 days, if there is no replacement |
The warranty that applies is the one the game had when you bought it. If we later add or remove the lifetime mark on a game, your purchase keeps the warranty it was made with.
5. What the warranty covers
During the warranty, if the account stops working for a reason that isn't your fault, we give you another account with the same game and the same type (primary or secondary).
Games sold as a code (Steam and Xbox): if the code doesn't work when you redeem it (for example, it shows as invalid or already used), send us a screenshot and we send you another code or refund your money. Once redeemed, the game stays on your account and how it works depends on Steam or Xbox. A redeemed code can't be returned.
Covered
- You can't sign in with the details we gave you.
- The game doesn't appear or can't be downloaded on the account.
- The account is blocked or its password is changed for reasons that aren't your fault.
Not covered
- Changing the password, email, two-step verification or any other account detail.
- Deleting the account's user from your console.
- Activating a secondary account as primary, or using it on consoles other than yours.
- Sharing the account details with other people.
- Problems with your console or your internet, or general PlayStation Network outages.
If we don't have a replacement account
- Within the first 30 days: we refund what you paid for that game or, if you prefer, give you another game of similar value.
- After 30 days (only games with lifetime warranty): we offer you another game of similar value. In this case there is no money refund.
Password changes for security
To protect the accounts, we may change their password when we detect a risk. If we do, we send you the new details on WhatsApp; this doesn't affect your warranty.
How to use the warranty
Message us on WhatsApp with your order number and a photo or screenshot of the error. We'll reply as soon as possible.
6. Cancellations and returns
- Before delivery: you can cancel your order at any time. If you already paid, we refund the full amount.
- After delivery: since this is digital content you receive immediately, once the account details are delivered we don't accept returns because you changed your mind. If the account fails, the warranty in section 5 applies.
- Refunds are made by bank transfer to the account you tell us, within 15 business days after approval. If you paid online, the refund is made through Wompi to the same payment method when possible; otherwise, by bank transfer.
None of the above limits your rights under the Colombian Consumer Statute (Law 1480 of 2011).
7. Account use
The account is for your personal use. Follow the instructions we send with the delivery. You may not change its details, delete the user, resell it or share it. If you break these rules, you lose the warranty for that game, whether it is 30 days or lifetime.
8. The limits of our responsibility
- We are responsible for the account working according to your game's warranty. We are not responsible for problems with your console, your connection or PlayStation Network services.
- If Sony changes its rules or services in a way that affects all shared accounts, we will do our best to make it up to you with the options in section 5.
- We are not responsible for delays caused by situations beyond our control (force majeure), such as general failures of the internet, banks or WhatsApp. In those cases we will let you know and deliver as soon as possible.
- These limits don't reduce the rights Colombian law gives you as a consumer.
9. Requests, complaints and claims
You can write to us on WhatsApp or at the email above. We answer requests, complaints and claims within the following 15 business days. If you are not satisfied, you can go to Colombia's Superintendence of Industry and Commerce (SIC).
10. Personal data
How we handle your data is explained in our privacy policy.
11. Changes to these terms and governing law
We may update these terms. The current version will always be published on this page with its date. Orders are governed by the terms in force at the time of purchase. These terms are governed by the laws of Colombia, and any dispute will be resolved before the competent Colombian authorities.